Check your connection by pinging a few websites or by trying to browse or download something off the internet. If the connection drops while you’re writing or right as you press send, it’s possible that you may receive a “message delivered” notification but the other person won’t get the message. Although you may see someone online, simply writing a message and hitting send is not enough to guarantee it will reach its destination.

After approval, your profile gets a green tick symbolizing you are a Viber-approved business. But, before being able to send messages, businesses need to get approved by Viber. This not only saves cost, but also saves effort, and time. Connection IssuesĪnother reason for messages not showing on either end of a conversation is a poor connection. Viber business API allows businesses to send a range of customers a bulk message at one go. It may not seem like much, but this method is known to yield positive results.

The inability to send or receive messages can sometimes be fixed with a short trip to the Privacy menu. Thankfully messages send to your Viber Business Account will be marked as. This is another unfortunate and common issue with Viber. Dont send an SMS too early in the morning and not too late at night. Select a chat and retype the code to access it.Type in your 4-digit security code to list hidden chats (alternatively, use the name).

Viber messages not sending